Led by Mr. Rajbir Singh, the centre has 30+ medical staff involved in patient care. Different patients may require different levels of observation depending on their substance-use history and overall condition, making access to trained medical personnel an important part of treatment. The 24hrs ambulance facility also provides an arrangement for situations where urgent medical transportation may be needed.

Rehabilitation can also focus on the practical side of returning to everyday life. Counselling may help patients recognise situations that lead to cravings, improve their response to stress, and address behavioural patterns that have affected their personal or professional life. Family discussions can further help relatives understand how to offer support during and after treatment.

The centre reports 5500+ recoveries based on the information provided. Families may wish to discuss how this figure is recorded and ask about the treatment methods, medical monitoring, counselling schedule, and follow-up services available before admission.

Recovery does not necessarily finish when a residential programme ends. Continued counselling, a supportive home environment, regular routines, and awareness of personal triggers can help patients maintain the progress made during treatment. Discussing an aftercare plan in advance can therefore be a useful part of preparing for rehabilitation.